Data Protection &
Privacy Policy
This data protection and privacy policy (this " Policy") explains how personal information is collected, used, and disclosed by WeEscape and its business partners. This Policy applies to visitors and users of WeEscape’s website, bookings and other services.
By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy.
WeEscape is responsible for, and must be able to demonstrate, compliance with the following Data Protection Principles:
Personal data shall be:
Processed lawfully, fairly and in a way that is transparent to the data subject
Collected, created or processed only for one or more specified, explicit and lawful purpose
Adequate, relevant and limited to what is necessary for those purposes
Kept accurate and, where necessary, up to date
Retained no longer than is necessary
Kept safe and secure
These provisions are binding on every data controller, including WeEscape and any failure to observe them would be a breach of the GDPR and Data Protection Acts. Further explanation of each principle is outlined below.
WeEscape must keep your data safe and secure and must take appropriate security measures to protect personal data from:
unauthorised access;
inappropriate access controls allowing unauthorised use of information;
being altered, deleted or destroyed without authorisation by the “data owner”;
disclosure to unauthorised individuals;
attempts to gain unauthorised access to computer systems e.g. hacking;
viruses or other security attacks;
loss or theft;
unlawful forms of processing.
1. Your acknowledgement of this Privacy Policy
It is your responsibility to review this Privacy Policy carefully, especially before providing us any personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which you have provided the information.
2. Amendments to this Privacy Policy
WeEscape reserves the right to amend this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
If you access or use the WeEscape website after any amendment to this Privacy Policy, you acknowledge that you have read the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.
3. What we collect via our website
When booking via our site you may be asked to enter your name, email address, postal address, phone number or other details which are required in order for us to provide the service.
We may collect information from you when you place an order, subscribe to a newsletter, fill out a form, enter a competition, contact our customer service team or provide us with feedback on our products or services.
Please note that WeEscape may collect sensitive personal information from you in the course of providing services to you (in particular, information as to whether you have a disability/ medical issues).
All personal information that we may require will be collected, used and held in accordance with the provisions of the General Data Protection Regulation (GDPR) and your rights under these regulations.
4. How we use your personal information
We use your data for the purpose of bookings and payments and to ensure that any medical issues or disability are brought to light and to assist you in having the best user experience possible while playing WeEscape. If you have an accident or if there is any incident, complaint or grievance, we may also keep a record of this.
If you provide us with sensitive personal information such as that relating to a medical issue or a disability, we will use this for the purpose of facilitating your visit at our premises and making sure that you get the best experience.
5. How long we keep your personal information
We keep information while you're our customer and after you've left us.
We use your information to provide you with the services you have selected and for a variety of other reasons.
For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had a booking with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.
In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.
6. How we protect your personal information
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible. We also use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or when we accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider, Stripe and financial details are not stored or processed on our servers.
Should a data breach occur, we will notify you via email within 1 business day.
7. CCTV
All usage of CCTV other than in a purely domestic context must be undertaken in compliance with the requirements of the Data Protection Acts. Extensive guidance on this issue is available on the Data Protection Commissioner’s website.
In summary, all uses of CCTV must be proportionate and for a specific purpose. As CCTV infringes the privacy of the persons captured in the images, there must be a genuine reason for installing such a system. If installing a CCTV system, the purpose for its use must be displayed in a prominent position.
CCTV is used in the context of WeEscape to assist players in the game, to provide clues and to ensure the safety of players.
8. Cookies
We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies.
Cookies are used to enhance your experience of the Website and Social Media and to provide certain facilities on the Website and Social Media.
8.1 Third party cookies
We work with third-parties that place cookies on our Sites to provide their services, including:
Analytics/Measurement: we use third-party analytics cookies to gain insight into how our visitors use the Sites, to find out what works and what doesn't, to optimize and improve our Sites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Sites. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our Sites after they have been shown an online advertisement, which may include advertisements on third-party websites.
Remarketing Pixel Tags: we may share website usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Sites and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Sites. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on our Site during earlier browsing sessions.
8.2 Deactivating cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since all browsers are a little different, look at your browser's Help Menu to learn the correct way to modify your cookie preferences.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. This won't affect, however, your user experience nor make your experience on our Site less efficient.
9. Third party disclosure
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Occasionally, at our discretion, we may include, link to or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.
10. Data Protection Impact Assessments (DPIA)
When WeEscape processes personal data, the individual whose data we are processing is exposed to risks. A Data Protection Impact Assessment (DPIA) is the process of systematically identifying and minimising those risks as far and as early as possible. It allows WeEscape to identify potential privacy issues before they arise and come up with a way to mitigate them.
11. Your rights
Apart from the right to be informed about how we use your personal data (the purpose of this Privacy Policy), you also have the following rights:
To update your personal data. You can update or amend your information by contacting us via info@weescape.ie;
To ask us to delete your personal data;
To get a free copy of your personal data. A subset of your data (limited to data that you have provided to us) is available if required;
To object to the processing of your data and have it restricted. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request;
To review some automated decision-making or profiling (automated processing to determine certain things about you);
The right to make a complaint to the Information Commissioner - See https://www.dataprotection.ie/ (if you think that any of your rights have been infringed by us).
To exercise any of your rights, you will need to contact our customer care team . You will need to provide the following information so that we can verify your identity:
a colour copy of your passport, driving licence, birth certificate or utility bill;
a booking confirmation reference number
WeEscape is required to respond to your request within 1 month.
When requesting a copy of your personal data, you can also do this via post.
WeEscape reserves the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive.
12. How to contact us
Address – The Data Protection Officer, WeEscape, Mary’s Street, Cork
Email - info@weescape.ie
13. Disclaimer
WeEscape reserves the right to amend or revoke this policy at any time without notice and in any manner in which the WeEscape sees fit.